Most domestic orders are shipped via the United States Postal Service (USPS), using USPS Ground Advantage or Priority Mail.

Shipping and handling rates vary by destination and generally range from $8.00 to $15.00. The applicable shipping rate will be calculated based on the shipping destination and displayed in your shopping cart during checkout.

Tracking information will be provided once a tracking number has been issued.

For products subject to weight-based shipping, package weight may be rounded according to the carrier's applicable rate structure. Rod blanks and other oversized items may be subject to additional shipping charges based on package size, length, weight, and destination.

 

International Shipping

International orders are shipped via the United States Postal Service (USPS). Tracking information will be provided once the shipment has been processed.

International tracking availability varies by destination. For some international shipments, USPS tracking may only show the package's progress while it is within the United States or until it departs the United States. Tracking and delivery information after departure may depend on the postal service of the destination country.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

 

Responsibility After Shipment

We are responsible for preparing your order, shipping it to the address provided with your order, and providing tracking information when available.

Once a package has been accepted by USPS or another selected carrier, transportation and delivery are handled by the carrier. Delivery delays, service interruptions, customs delays, and tracking limitations after carrier acceptance are outside our control.

For international shipments, tracking may be limited after the package departs the United States. The absence of additional USPS tracking updates after international departure does not by itself indicate that the shipment was lost.

If a shipment is delayed or appears to be lost, we will provide available shipment and tracking information to assist with a carrier inquiry or claim when applicable. A refund or replacement is not automatically issued solely because a customer reports that a package was not received.

 

Domestic Delivery and Missing Packages

All domestic shipments include tracking when available.

If carrier tracking shows that a package has been delivered to the shipping address provided with the order, the order will be considered delivered. We are not responsible for packages that are lost, stolen, misplaced, or otherwise missing after the carrier has recorded the shipment as delivered.

If you cannot locate a package marked as delivered, please check with other household members, neighbors, building management, mailroom personnel, or your local post office. You may also contact USPS or the applicable carrier directly and provide the tracking number to request additional delivery information.

If tracking does not show delivery and the shipment appears to be lost in transit, please contact us. We will provide available shipping information and may assist with the applicable carrier inquiry or claim process.

A customer report that a package was not received does not, by itself, qualify the order for an automatic refund or replacement.

 

Special Handling Fee

Customers who request shipment using their own UPS account will be charged a $5.00 handling fee per parcel.

The handling fee covers order preparation, packaging materials, and processing and is separate from any transportation charges billed directly to the customer's UPS account.

 

Shipping Time

In-stock orders are normally processed and shipped within two (2) business days after the order is received.

If an item is out of stock or an order cannot be shipped within the normal processing time, we will notify you by email regarding the delay.

Processing time is separate from the carrier's transit time. USPS delivery times vary depending on the shipping service, destination, weather, holidays, and other carrier-related conditions. Any delivery date or transit time provided by USPS is an estimate unless the selected service specifically includes a delivery guarantee.

Tracking information will be provided once a tracking number has been issued.

For international shipments, delivery times may vary significantly depending on the destination country, customs processing, local postal service, and other circumstances outside our control.

If you have special shipping requirements, please contact us before placing your order or as soon as possible afterward. We will make reasonable efforts to accommodate your request when available.

 

Damaged or Defective Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, please email [email protected] within seven (7) days of delivery. Please include your order number, a description of the problem, and clear photographs of the item.

Items that have been installed, modified, improperly used, or damaged during installation are not considered damaged or defective upon arrival.

Manufacturer defects are subject to the applicable manufacturer's warranty or replacement policy.

 

Shipping Damage

If a package or its contents were damaged during transit, please contact us within seven (7) days of delivery and provide photographs of:

• the damaged item;
• the shipping box or envelope;
• the shipping label; and
• the original packing materials.

Please retain the damaged item and all original packaging until the claim has been resolved. Do not discard the packaging, as the carrier may require it for inspection or as evidence for a damage claim.

After reviewing the information, we will determine whether a carrier claim, replacement, return, or refund is appropriate.

 

Order Cancellation

Orders cannot be canceled directly through our website.

If you need to cancel an order, please email [email protected] or send a text message to our store mobile number at (813) 336-9695 as soon as possible. Please include your order number.

We will make a reasonable effort to accommodate cancellation requests; however, cancellation is not guaranteed once an order has entered processing, has been packed, or has been shipped.

Once an order has been shipped, it cannot be canceled. If the order is eligible for return, it may be returned in accordance with our Return Policy after delivery. Applicable shipping charges and restocking fees may apply.

 

Returns

All returns require prior authorization.

To request a return, please email [email protected] within seven (7) days of receiving your order. Please include your order number and the item(s) you wish to return.

Returned items must be in new, unused, and resalable condition, with all original parts and original packaging when applicable. Items that show signs of installation, use, modification, or damage, or that are returned with missing parts, are not eligible for return.

Customers are responsible for verifying part numbers and compatibility before ordering. Items ordered incorrectly by the customer, including incorrect part numbers or items that are not compatible with the customer's equipment, may be returned only if they otherwise meet the requirements of this Return Policy.

All eligible returns are subject to a 15% restocking fee, with a minimum restocking fee of $3.00.

Original shipping and handling charges are non-refundable. Return shipping costs are the customer's responsibility unless the return is the result of an error made by us, such as shipping an incorrect item.

If we shipped an incorrect item, we will correct the order at no additional shipping cost to the customer.

Once an authorized return has been received and inspected, approved refunds will be issued to the original form of payment. Please allow 7–14 business days after we receive the return for processing.

Please include a copy of your invoice with all authorized returns and ship them to:

Platinum Parts & Services
4817 N. Lois Ave.
STE 107
Tampa, FL 33614